SMM|Lead Generation| Appointment Setter| Cold Caller|Team Leader| Customer Servi

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelor's degree

Last Active

July 3rd, 2026 (today)

Member Since

August 6th, 2024

Profile Description

Highly experienced Virtual Assistant with 10 years of BPO industry experience and over 3 years as a remote Virtual Assistant, supporting clients across customer service, appointment setting, and administrative operations. Proven ability to work independently in a work-from-home environment since the pandemic, delivering consistent results, excellent client communication, and efficient task management. Adaptable, tech-savvy, and committed to providing high-quality remote support.

EMPLOYMENT HISTORY
1. ENLIGHTEN SAUNA | CUSTOMER EXPERIENCE SPECIALIST

I act as the dedicated voice of the brand, managing all incoming inquiries through phone, email, and live chat with a focus on speed and empathy. I take full ownership of the customer journey by creating detailed desk tickets, tracking order statuses, and resolving issues before they escalate. My goal is to ensure no question goes unanswered, following up diligently on every interaction to turn routine support into a seamless and positive experience.

2. VIRTUAL METHOD (SLICK MARKETERS) | SOCIAL MEDIA COORDINATOR/ LEAD GENERATION

Spearheaded lead generation efforts for salon marketers by identifying and reaching out to potential clients through strategic direct messaging and personalized outreach. Developed engaging Instagram Reels tailored for salon owners and tenants, focusing on high-quality visual storytelling to showcase services and drive brand awareness. Managed the end-to-end content lifecycle by organizing lead databases and using scheduling tools to ensure a consistent and impactful social media presence.

3. VIRTUAL METHOD (THE JOINT CHIROPRACTIC CLINIC) | APPOINTMENT SETTER/ COLD CALLER

Managed the patient intake pipeline for a chiropractic clinic by proactively calling leads to schedule initial consultations and follow-up treatments. Utilized CRM software and Calendly to organize the clinic’s daily calendar, ensuring a seamless flow of appointments and high provider productivity. Consistently executed rigorous follow-up protocols for unanswered calls to re- engage potential clients and maximize patient acquisition.

4. TELETECH- FORD MOTOR COMPANY| STAFFING DATA COORDINATOR

Managed the integrity of organizational personnel data by consistently maintaining and updating accurate staffing records within centralized databases. Ensured all entry and modification of employee information met strict quality standards to support seamless HR operations and reporting. Facilitated data-driven decision-making by auditing records for errors and providing clean, reliable information for workforce planning and management.

5. TELETECH- FORD MOTOR COMPANY| TEAM LEADER

Directed the daily operations of a diverse team by establishing clear performance goals and ensuring all workflow processes met organizational standards. Provided consistent mentorship and oversight to tea ---------- mbers, addressing operational bottlenecks in real-time to maintain high levels of productivity and engagement. Facilitated seamless communication between staff and upper management by monitoring key performance metrics and implementing strategic improvements to team output.

6. TELETECH- FORD MOTOR COMPANY| CUSTOMER SUPPORT

Respond to inbound customer inquiries via phone and email with a professional, courteous, and solutions-oriented approach. Act as the primary point of contact to resolve technical issues, provide product information, and ensure a seamless service experience. Maintain high levels of customer satisfaction by documenting interactions accurately and following up proactively to ensure all concerns are fully addressed.

EDUCATION
Centro Escolar University- Manila 
AB Mass Communication Major in Broadcasting
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