Virtual Assistant | Customer Service Specialist | Bookkeeper

Overview

Looking for part-time work (3 hours/day)

at $7.58/hour ($500.00/month)

Bachelors degree

Last Active

October 20th, 2024 (23 days ago)

Member Since

August 3rd, 2024

Profile Description

Hello! I’m Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a dedicated finance professional with extensive experience in BPO customer service. With a solid background in financial analysis, accounting, budgeting, cost control and financial management, and a strong commitment to delivering exceptional customer experiences, I excel in roles that require both financial acumen and interpersonal skills.Skills & Expertise:Financial Expertise: Proficient in financial reporting, forecasting, and analysis. Experienced in managing budgets and financial planning. Strong understanding of financial regulations and compliance.Customer Service Excellence: Skilled in resolving customer inquiries and issues with a focus on building positive relationships. Experienced in handling complex customer interactions and providing tailored solutions. Proficient in using CRM systems and customer feedback tools.Additional Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Detail-oriented with a high level of accuracy in financial data management.With 18 years of experience in the finance sector and more than 2 years in customer service roles, I have a proven track record of in improving financial reporting processes, enhancing customer satisfaction scores, managing financial transactions with precision. My background includes working with Agri-Ventures companies or large corporate finance teams and small business financial planning. Also more than 2 years experience in BPO billing and sales.   What sets me apart is my ability to seamlessly integrate financial expertise with exceptional customer service. I am adept at analyzing financial data while ensuring that customer interactions are handled with the utmost professionalism and empathy. My goal is to provide actionable financial insights while enhancing the overall customer experience, contributing to both operational efficiency and customer satisfaction.I’m eager to bring my unique blend of finance and customer service skills to your team. Feel free to explore my LinkedIn profile and contact me to discuss how I can contribute to your organization’s success.