Lucky

Workforce Management Manager

With Timeproof

mark as hired

Overview

Looking for part-time work (5 hours/day)

at $5.82/hour ($700.00/month)

Bachelors degree

Last Active

July 19th, 2024 (708 days ago)

Member Since

July 19th, 2024

Profile Description

I have about 10 years of experience in Workforce Management (WFM), I've honed my skills in Capacity Planning, Real-Time Management, reporting, process improvements, and people development. I've actively engaged in internal, client, and vendor communications, ensuring seamless collaboration. With a Yellow Belt Lean Six Sigma Certification, I've demonstrated my commitment to efficiency and excellence.
My expertise lies in Real-Time Management, Capacity Planning, I ---------- Management, and Reporting Automation. I've led numerous projects across various verticals, including voice, email, chat, social media, tech support, customer service, and sales. My strong leadership skills have been instrumental in driving overall morale and performance within WFM channels. Additionally, I've managed vendor partners' performance, ensuring the delivery of expected outcomes and driving continuous improvement.

Top Skills

Office and Administration » Data Analytics

Experience: 5 - 10 years

I work with a lot of data as a Workforce Management employee and have been creating reports for my stakeholders, helping them with making informed and data driven business decisions.

Office and Administration » Data Entry

Experience: 5 - 10 years

I work with a lot of data as a Workforce Management employee and have been creating reports for my stakeholders, helping them with making informed and data driven business decisions.