Customer Support VA | Email & Chat Support | Xero & QuickBooks Bookkeeper | Admi

Provides professional email support by handling customer inquiries, complaints, and order issues in a timely and organized manner. Skilled in responding to emails clearly and professionally while ensuring customer satisfaction and fast resolution. Experienced in managing inboxes, tracking requests, and maintaining accurate communication records. Focused on delivering efficient and reliable customer service support to improve client experience and retention.

Chat Support Virtual Assistant Delivered real-time customer support via live chat, ensuring fast response times and high customer satisfaction. Key Responsibilities: • Handled live chat support for customer inquiries and concerns • Provided accurate information about products, services, and orders • Resolved issues including order tracking, refunds, and account concerns • Managed multiple chats simultaneously while maintaining quality responses • Used canned responses and support scripts for efficiency and consistency • Escalated complex issues to the appropriate team when necessary • Maintained detailed records of interactions in CRM systems Tools Used: Live Chat Tools (Zendesk, Intercom, or similar) | Slack | Google Workspace Results: • Improved response time and customer satisfaction through real-time support • Successfully handled high-volume chat inquiries • Delivered professional and friendly customer experience

Technical Support VA • Provided email and chat support • Troubleshot customer and technical issues • Resolved account, order, and system concerns • Managed tickets and escalations Tools: Zendesk, Gmail, Amazon Seller Central, Slack

Email Marketing VA • Created and scheduled email campaigns (Mailchimp) • Managed email lists and audience segmentation • Designed newsletters and promotional emails • Wrote email copy and subject lines • Set up basic automations (welcome, follow-ups) • Tracked performance (open rate, CTR) Tools: Mailchimp, Canva, Google Workspace

Managed and optimized social media accounts by creating engaging content, scheduling posts, and applying basic SEO strategies to improve visibility, reach, and audience engagement across platforms.

Amazon Seller Central VA • Managed orders, returns, and customer inquiries • Handled email support and issue resolution • Monitored account health and performance • Assisted with product listings and updates Tools: Amazon Seller Central, Excel, Google Workspace

Graphic Designer (Canva) Created visually appealing and engaging designs for social media, marketing materials, and branding using Canva. Key Responsibilities: • Designed social media graphics (Facebook, Instagram posts, stories, ads) • Created marketing materials such as flyers, banners, and promotional content • Developed branded templates for consistent visual identity • Edited images and enhanced visuals for better engagement • Collaborated with marketing strategies to align designs with campaign goals • Organized and managed design assets for easy access Tools Used: Canva | Google Drive | Social Media Platforms Results: • Increased audience engagement through visually appealing content • Maintained consistent branding across all marketing materials • Delivered high-quality designs aligned with business goals