Mariel

Email Support Rep|E-commerce Shopify VA|Customer Support Rep

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Overview

Looking for full-time work (8 hours/day)

at $5.04/hour ($960.00/month)

Bachelors degree

Last Active

June 21st, 2026 (yesterday)

Member Since

June 19th, 2024

Profile Description

E-commerce VA | Shopify | Email & Customer Support

I help businesses deliver excellent customer experiences by handling Shopify store management, email support, and customer service with professionalism and care.
Skilled in order processing, refunds/returns, inbox management, and product listings. Reliable, detail-oriented, and committed to keeping customers happy while keeping your store running smoothly.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Email Support Experience I have extensive experience in providing email-based customer support, ensuring timely, clear, and professional communication with clients and customers. My responsibilities have included: Responding to customer inquiries, concerns, and complaints with empathy and efficiency Managing large volumes of incoming emails using helpdesk platforms (e.g., Zendesk, Freshdesk, Gorgias) Processing returns, refunds, and order issues in coordination with other departments Maintaining accurate records of customer interactions and follow-ups Crafting and refining email templates to improve response times and customer satisfaction Escalating unresolved issues appropriately while maintaining a customer-first mindset My approach prioritizes clarity, professionalism, and customer satisfaction, contributing to improved retention and positive brand perception.