Jefferson
Reporting Analyst, Workforce Scheduler and Planner/ Executive Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.78/hour ($727.26/month)
Bachelors degree
Last Active
May 12th, 2026 (46 days ago)
Member Since
June 17th, 2024
Profile Description
Extensive experience in workforce
management and contact center
operations, having served in key
analytical and supervisory roles at
VFA, ResultsCX. My expertise includes
creating effective contact center
schedules, accurate forecasting, and
launching new CRM systems,
consistently meeting service level
agreements and staffing
requirements.
I excel in team leadership, providing
actionable insights and coaching to
enhance performance. With a strong
background in real-time monitoring
and customer service, I am adept at
optimizing operational efficiency and
improving overall service quality.
Top Skills
Office and Administration » Data Entry
Experience: 2 - 5 years
Office and Administration » Data analysis
Experience: 5 - 10 years
Software » Databases » Database Management
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 10+ years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Office and Administration » Google Forms
Experience: 2 - 5 years
Office and Administration » Calendar Management » Scheduling
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 2 - 5 years
Project Management » Capacity Planning
Experience: 5 - 10 years
Project Management » Forecasting
Experience: 5 - 10 years
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Sta. Maria Bulacan, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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