Appointment Setter| Cold Caller | Road Assistance Dispatcher

As a real estate appointment setter, my daily tasks involved making follow-up calls and sending messages to potential home sellers to nurture leads and build rapport. I scheduled appointments between motivated sellers and property consultants, ensuring smooth communication throughout the process. I managed and updated lead information using CRM tools like Podio and GoHighLevel, tracking appointment statuses and logging client interactions. For calling, I used a smartphone and Dialpad to efficiently handle high call volumes. I also addressed objections professionally, provided feedback to the sales team, and adapted my outreach strategies based on client responsiveness to improve engagement and conversion.

As a Vehicle Dispatch Agent at Agero, I had the privilege of playing a pivotal role in ensuring efficient and effective roadside assistance services for our customers. Utilizing dispatch software to allocate the closest available vehicle to each service request, optimizing response times and resource utilization. Managing a high volume of incoming calls during peak periods required strong multitasking and prioritization skills. My experience as a Vehicle Dispatch Agent was gratifying and personally enriching. It allowed me to develop and refine essential skills such as effective communication, crisis management, and decision-making under pressure.

As a collection specialist in a student loan account, I loved explaining the benefits of our program and building relationships with potential clients. During my tenure as a Student Loan Account Agent: I offered financial counseling to borrowers, helping them understand their repayment plans and assisting in developing strategies to meet their financial goals. I managed a portfolio of student loan accounts, ensuring accurate record-keeping and timely updates to borrower information. I also have experience in negotiating and maintaining a positive professional attitude.