I help businesses manage customer communication, handle high-volume outreach, and keep operations organized through structured systems and consistent follow-ups.
I specialize in lead generation, appointment setting, customer support, and inbox management, working with business owners who need someone reliable to manage conversations, qualify leads, and maintain smooth daily operations.
I have hands-on experience working as an Appointment Setter and DM Manager, where I manage 100+ conversations daily, engage with inbound and outbound leads, and guide prospects through structured qualification processes. I focus on building natural conversations, handling objections professionally, and moving leads toward booking calls while maintaining accurate records inside CRM systems.
I also have experience in social media outreach and engagement, where I performed high-volume manual prospecting by reviewing hundreds of profiles daily, identifying qualified audiences, and initiating outreach through Instagram, TikTok, and messaging platforms.
On the customer support side, I have experience with Shopify and Zendesk, handling order inquiries, refunds, replacements, and customer concerns while maintaining clear, professional, and timely communication. I ensure that every customer feels heard and supported, which helps reduce refunds and improve overall customer experience.
In addition, I bring strong administrative experience from my role as an ICT Coordinator and Administrative Support, where I managed large datasets, maintained over 1,000 records with accuracy, handled communication, and supported daily operations through organized systems and documentation.
Tools & Platforms I Use:
Google Workspace (Docs, Sheets, Drive, Calendar), CRM Systems (Custom CRM, Zoho, HubSpot – basic), Shopify, Zendesk, Calendly, Instagram, TikTok Business Center, LinkedIn,
What I Bring:
High-volume outreach and lead generation
Appointment setting and lead qualification
Customer support and inbox management
CRM tracking, follow-ups, and pipeline organization
Strong communication (DM,
Detail-oriented and consistent execution
I am available for full-time or part-time work, aligned with US time zones, and I’m looking for a long-term opportunity where I can provide reliable support and grow with your business.
I take ownership of my work, stay organized under pressure, and make sure every message, lead, and task is handled properly. If you need someone who is consistent, proactive, and easy to work with, I can help.
Experience: 6 months - 1 year
Experienced in customer support handling high-volume inquiries through chat, email, and social media, providing clear, timely, and professional responses. Skilled in resolving customer concerns, processing orders, managing refunds and replacements through Shopify and Zendesk, and maintaining accurate records to ensure smooth and consistent customer experience.
Experience: 6 months - 1 year
Experienced in appointment setting through high-volume inbound and outbound conversations, where I qualify leads, handle objections, and guide prospects toward booking calls. Skilled in using structured scripts while keeping conversations natural, executing consistent follow-ups, and maintaining accurate CRM records to ensure every lead is properly tracked and converted into scheduled appointments.
Experience: 2 - 5 years
Experienced in administrative management through handling scheduling, documentation, and organized record-keeping. Skilled in managing large datasets, maintaining accurate records, supporting reporting, and ensuring smooth day-to-day operations using structured systems and tools like Google Workspace.
Experience: Less than 6 months
Experienced in lead generation through manual research and targeted outreach, identifying qualified prospects by reviewing profiles, qualifying leads based on interest and readiness, and initiating conversations across social media platforms. Skilled in maintaining consistent follow-ups, managing lead pipelines, and tracking progress using CRM systems to ensure steady flow of opportunities and booked calls.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.