Erol

CSR/TSR/DATA ANALYST,TRAVEL ADVISOR

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Overview

Looking for full-time work (8 hours/day)

at $4.66/hour ($896.00/month)

Bachelors degree

Last Active

September 27th, 2024 (638 days ago)

Member Since

March 28th, 2024

Profile Description

Hi there, statement is going to capsolize my skills and knowledge I gained from my previous employment. I had been a CSR for many long years. I understand how the this role can done,how to maintain professionalism towards an irate customer and I know how important my job is to the customer. One of the best thing that I developed is my English, most of my employer always say that I sound like American when I conversate with my customer and to them. Technically, I learned to navigate GDS the AMADEUS and SABRE. When I was with my travel account. Here, I learnt so much about retention for I was a phone supervisor that caters escalated calls from tier 1. I can say that this is one of my expertise. For my Data analyst experience, I learned so much about, fraudulent activity,classify data by segregating them to its specific folders to filed to different department. Technically, I learnt so much about excel, spreadsheets and ms word.
I thank you for spending your time reading this, I think I have mentioned everything in this description. Have a good day.

Top Skills

Customer Support » Sales Support » Account Retention

Experience: 5 - 10 years

I used to be a phone supervisor before with my travel account. I can say that this is one of my expertise in keeping the customers stay.

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Most of my employer tells that I sound like a native when I use my English skill.

Office and Administration » Computer Literacy

Experience: 5 - 10 years

In my long years if working in BPO, I learnt so much about technicalities. How to troubleshoot if there is a problem in my computer even in the middle of my work.