Team Leader (Medical Biller)

I have experience in both customer service and team leadership for US-based accounts. I’ve handled phone, chat, and email support for billing, account issues, troubleshooting, and escalations. As a Team Leader, I coached agents, monitored KPIs, resolved escalated concerns, and ensured quality service delivery. I’m trained in de-escalation, active listening, and maintaining high customer satisfaction while meeting performance targets in a fast-paced environment.

I have experience handling a travel account where I worked with GDS tools to manage flight bookings, cancellations, rebooking, itinerary changes, and fare adjustments. I assisted customers with ticket issues, travel policies, refund processing, and schedule changes while coordinating with airlines through GDS platforms. I ensured accurate information, followed airline procedures, and maintained high customer satisfaction in a fast-paced environment.

I have solid experience in US medical billing, handling claim follow-ups, eligibility checks, benefits verification, and insurance communication. I review claim statuses, submit appeals, resolve denials, and ensure all documentation is accurate and complete. I interpret EOBs, confirm coverage details, and coordinate with insurance reps to resolve issues quickly. I handle patient and provider inquiries professionally and consistently meet productivity and accuracy goals.