I'm an associates degree holder in electrical engineering, who is currently working in customer service as a quality assurance analyst that listens and identifies opportunities for front line agents and help them improve and reach targets.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Reviewing call interactions between representatives and customers to ensure that company regulations and guidelines are followed. Also providing feedback to improve both process and agent skills.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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