Administrative and Business Support professional

Maintained an up-to-date filing system to ensure easy access to documents when needed. Compiled and sorted client contracts and documents and saved them in the database to keep essential information.

Skilled in managing job documentation, supporting quoting processes, maintaining accurate records, and ensuring system updates are completed correctly and on time. Experienced in coordinating across teams to keep projects organized, aligned, and moving efficiently from setup to completion. Strong attention to detail, time management, and ability to work in fast-paced environments while maintaining accuracy and consistency in all administrative tasks.

Customer Support Representative with over 1 year of experience at T-Mobile, providing frontline assistance across billing, account management, and technical inquiries. Experienced in resolving customer issues efficiently while maintaining high service quality in a fast-paced, high-volume environment. Skilled in troubleshooting, clear communication, and conflict resolution, with a strong focus on accuracy, empathy, and first-contact resolution. Proven ability to manage multiple cases while ensuring customer satisfaction and adherence to company processes.