Data Entry / Administrative Support

During my tenure at Qualfon BPO from June 2019 to December 2019, I gained valuable experience in customer service and technical support within the telecommunications sector. In this role, I was responsible for managing incoming calls for a diverse range of clients, ensuring accurate and efficient input of customer information into our databases. My duties included providing comprehensive troubleshooting support for telephone issues, and I consistently documented solutions effectively to enhance service quality. This experience honed my skills in customer interaction, problem-solving, and database management, making me adept at handling high-pressure situations with professionalism and precision.

As a Data Controller for the Aircraft Maintenance Operating System (AMOS) at Aviation Partnership Philippines since August 2023, I ensure that all AMOS entries meet regulatory standards. I manage and input maintenance data, work orders, task cards, and documentation with precision. My role involves troubleshooting discrepancies, monitoring maintenance schedules, and auditing the system for data integrity. My commitment to accuracy and compliance supports the efficiency and safety of our aviation operations.

As an experienced Administrative Assistant in the US healthcare sector, I bring a strong background in insurance verification and medical research. From January 2020 to June 2022, I honed my skills in conducting insurance verifications for major providers, where I demonstrated exceptional proficiency in data entry and maintained a high level of accuracy. This role required meticulous attention to detail and the ability to navigate complex insurance policies, ensuring that patient information was correctly processed and claims were efficiently managed. Additionally, I conducted in-depth research on pediatric medical conditions utilizing various databases. This involved gathering and synthesizing critical medical information, which supported healthcare providers in delivering informed patient care. My ability to efficiently manage administrative tasks while contributing to medical research highlights my versatile skill set and commitment to supporting the healthcare team. My experience reflects a combination of administrative precision, technical research capabilities, and a dedication to enhancing patient care through diligent support.

I was a dedicated Line Maintenance Controller with a solid year of hands-on experience at Aviation Partnership Philippines in Pasay City. My role from August 2022 to August 2023 involved developing and implementing comprehensive line maintenance plans and schedules to meet both airline operational requirements and stringent regulatory standards. I excelled in coordinating with aircraft maintenance teams to effectively allocate resources and prioritize tasks, ensuring minimal aircraft downtime. By analyzing maintenance data and performance metrics, I successfully identified trends and areas for improvement, driving enhancements in maintenance processes and overall operational efficiency. My expertise lies in balancing technical precision with strategic planning to maintain high standards of aircraft readiness and safety.