Customer Support Analyst

In my role as a senior email support agent, I ensure prompt responses to customer, supplier, and partner emails while efficiently handling various additional tasks.

I have exceptional proficiency in written and verbal English communication, specializing in platforms like Shopify, Amadeus, ALTEA DC, Salesforce, Helpdesk, and Tidio, while also possessing skills in data entry, order processing, refund processing, and product management.

I am responsible for overseeing product management and pricing activities, including tasks such as uploading new products, updating information, removing deactivated products, managing emails and live chat interactions, updating product inventory, and providing support to colleagues as a senior agent.

I offer support and guidance to passengers and partners, focusing on technical expertise and communication strategies for social media platforms, addressing customer complaints, responding to inquiries on social media channels, and efficiently managing reservation updates and cancellations.