Account Management Manager, Social Media Manager with Graphic Design Skills

Providing customer service and responding to inquiries, Creating and curating engaging social media content (graphics, videos, captions, etc.) Writing and optimizing captions with relevant hashtags Designing visuals and graphics that align with brand identity. Includes Community Engagement & Growth

1. Footage Management Importing and organizing raw video files Sorting and labeling clips for easy access Backing up files to prevent data loss 2. Video Editing & Assembly Cutting, trimming, and arranging clips for a smooth flow Adding transitions, effects, and animations Incorporating background music and sound effects 3. Enhancing Visuals & Audio Adjusting color, brightness, and contrast for better visuals Syncing audio with video footage Reducing background noise and enhancing sound quality

Managing emails, calendars, and scheduling appointments, assisting with project management and tracking deadlines, providing customer service and responding to inquiries

Monitor and enhance team performance, develop audit testing parameters for quality control guidelines, conduct audits, and report findings to stakeholders. Build systems to triage naming requests and manage creative workflow. Manage documentation of all the audits, including detailed written report for business meetings Assist team members to be on their best performance in any situation

1. Performance Monitoring & Evaluation Reviewing customer interactions (calls, emails, chats) for quality assurance Analyzing employee performance based on predefined quality standards Identifying trends, gaps, and areas for improvement 2. Coaching & Training Providing feedback and coaching sessions to improve skills Conducting training sessions on best practices and company policies Developing learning materials, guides, and training programs

1. Communication & Support Responding to customer inquiries via phone, email, or chat Handling customer complaints and resolving issues efficiently Providing product or service information to customers 2. Order & Account Management Assisting customers with orders, refunds, and exchanges Updating customer accounts and processing requests Tracking shipments and providing delivery updates

Monitor and enhance team performance, develop audit testing parameters for quality control guidelines, conduct audits, and report findings to stakeholders. Build systems to triage naming requests and manage creative workflow. Manage documentation of all the audits, including detailed written report for business meetings Assist team members to be on their best performance in any situation