Current Employment Status:
Hired Full Time on Jun 11, 2026
Hi! I'm a reliable Customer Support Specialist and Virtual Assistant with experience supporting international clients through chat and
I have experience handling customer inquiries, resolving account and transaction concerns, and managing support tickets while meeting performance KPIs such as CSAT and resolution time. I am experienced in using Zendesk and following structured processes to ensure customers receive clear, accurate, and friendly support.
In addition to customer support, I also have experience as a UI/UX Designer. I create wireframes, prototypes, and user-friendly interfaces using Figma, with a strong focus on usability and clean design. This background helps me better understand customer behavior and improve the overall user experience.
What I can help you with:
•
• Zendesk Ticket Management
• Handling Customer Inquiries and Complaints
• Virtual Assistant and Administrative Tasks
• Data Entry and Tracking (Google Sheets, Gmail)
• UI/UX Design (Wireframes, Prototypes, Figma)
I am detail-oriented, organized, and a fast learner who can quickly adapt to new tools and systems. My goal is to provide efficient support, clear communication, and a great experience for both clients and customers.
If you're looking for someone reliable who can support your customers and assist with digital tasks, I’d be happy to help.
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: Less than 6 months
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