Elaine
* Quality Frameworks: End-to-End Auditing, Calibration, Scorecard Design* B2B Le
Overview
Looking for part-time work (3 hours/day)
at $2.48/hour ($180.00/month)
Bachelors degree
Last Active
July 24th, 2026 (yesterday)
Member Since
November 9th, 2023
Profile Description
Results-driven Quality Assurance Analyst and former Supervisor with over 15 years of
experience optimizing operational efficiency and agent performance in
high-volume B2B lead generation and customer service environments. Proven track
record of designing quality frameworks, conducting complex data audits, and
ensuring strict compliance with client scorecards and global data privacy standards
(GDPR/CAN-SPAM). Skilled at bridging the gap between quality metrics and
operational excellence through data-driven recommendations and impactful agent
coaching.
Top Skills
Office and Administration » Time Management
Experience: 5 - 10 years
Time Management: Juggling multiple tasks, from monitoring calls to providing feedback, requires excellent time management skills.
Office and Administration » Analytical
Experience: 5 - 10 years
Analytical Skills: Dealing with data, metrics, and feedback. Being able to analyze this information to draw meaningful insights is crucial.
Other Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Technical Proficiency: Familiarity with the tools and systems used in customer service is essential. This could include call monitoring software, customer relationship management (CRM) systems, and other relevant technologies.
Customer Support » Customer Service
Experience: 5 - 10 years
Customer Focus: Understanding customer expectations and ensuring that the service aligns with those expectations is essential. It's not just about ticking boxes; it's about creating a positive customer experience.
Office and Administration » Adaptability
Experience: 5 - 10 years
Adaptability: Customer service is dynamic, and processes can change. Being adaptable helps you stay on top of new procedures and requirements.
Office and Administration » Communication
Experience: 10+ years
Communication Skills: Effectively conveying feedback is an art. You need to communicate clearly and constructively, helping agents understand how to enhance their performance.
Office and Administration » Leadership
Experience: 2 - 5 years
Leadership Skills: While you might not be in a traditional leadership position, being a QA often involves guiding and mentoring customer service agents to improve their performance.
Basic Information
- Age
- 52
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.