I am a dedicated Virtual Assistant with over 5 years of experience supporting U.S.-based businesses in real estate, customer service, administrative support, and property management operations.
My strongest background is in real estate, where I worked as an SMS Specialist and Junior Disposition Assistant for a private investor and wholesaler in Missouri for more than four years. My responsibilities included managing buyer relationships, marketing off-market properties, building and maintaining cash buyers lists, following up with investors, qualifying leads, and updating CRM records. I also conducted homeowner outreach using platforms such as SmarterContact, LeadSherpa, BatchLeads, and LaunchControl.
In addition, I have experience providing administrative and operational support, including data entry, lead management, CRM maintenance, appointment scheduling, research,
I also have a strong customer service background, including experience as a Customer Support Associate handling
Recently, I completed hands-on training in Property Management, Maintenance Coordination, and Basic Leasing using AppFolio, gaining practical experience with work orders, tenant communications, vendor coordination, applicant screening, lease preparation, and property management workflows.
I am highly organized, detail-oriented, dependable, and quick to learn new systems. I enjoy supporting business operations, improving processes, and helping clients stay focused on growing their business while I handle the day-to-day tasks behind the scenes.
Experience: 2 - 5 years
My task was to reach out to homeowners who might want to sell their properties through text. It was very effective since leads could respond anytime they were available.
Experience: 5 - 10 years
I worked as a Customer Service Representative for more than 6 years. I handle billing and retention campaigns. Helping and resolving customer's issue is one of my expertise.
Experience: Less than 6 months
I have experience as a Customer Support Associate, where I managed text and email inquiries using Zendesk. My primary responsibility was to assist customers with their package statuses. Additionally, I worked at a BPO company for five and a half years, focusing on billing and retention campaigns.
Experience: 1 - 2 years
I reached out to potential cash buyers to see if they are interested in adding properties to their portfolio.
Experience: Less than 6 months
Reaching out to buyers to be added on our cash buyers list and offering them the available properties that we have.
Experience: 1 - 2 years
I sent blast text messages through various platforms to homeowners interested in selling their properties.
Experience: Less than 6 months
I completed training as a Maintenance Coordinator and Basic Leasing Assistant, with hands-on experience using AppFolio, identifying maintenance requests that can be troubleshooted, prioritizing urgent work orders, creating work orders, and scheduling vendors. I also have hands-on experience using AppFolio to screen tenants and prepare leasing documents. On the marketing side, I’ve handled Facebook Marketplace and Facebook Groups, listing deals, joining active groups, and posting properties as part of a dispositions team.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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