Relationship Manager

 Responsible for quality assurance checks  Perform reviews for credit acceptance operations, verifications and shared services units.  Provide accurate data to the businesses and relevant groups on a daily basis.  Entail coaching and road shows as necessary to drive improvement in key metrics.

 Client Account Management.  Help firms improve relationships with clients and partners.  Onboarding new merchant as bank partner.  Ensure good processes and high level of services with cross functional departments.  Review merchant needs and asset allocations proactively engage with the customer to validate the understanding of the needs.  Work together with the Marketing department to create new process planning and improvement for merchants to grow their business.

 Monitor customers’ reward points and redemption.  Assist customers in redeeming their reward points.  Perform outbound call to ensure redemption was received by customer.  Identify errors if customers have not received redemption.  Ensure that all adjustments made for customers are processed correctly.  Answer all email, fax and sms requests to pacify customer’s concern.

 Ensure agency meets DTI’s standard and procedure  Secure agency meets all their deliverables on time  Perform any other tasks that are deemed necessary by the agency  Exude the ability to cater multiple task  Ensure to provide quality output even under pressure