SEO|Ecommerce | Shopify |Email Lead Gen VA

Prepared Cash Receipts Journal & Cash Disbursement Journal of various barangays. Prepared general ledger. Handled other administrative tasks.

I played a pivotal role in ensuring customer satisfaction and resolving complex issues. I demonstrated my problem-solving abilities by investigating and resolving customer problems that were escalated by customer service representatives. By providing comprehensive files, guidelines, and learning materials, I equipped the representatives with the necessary resources to deliver exceptional service. Utilizing data analytics, I analyzed and prepared reports to evaluate the team's performance and identify areas for improvement in customer service. Additionally, I took charge of training newly hired representatives, imparting them the knowledge and skills essential for success in their roles. Moreover, I proposed and spearheaded the development of a help center using WordPress, resulting in streamlined customer support processes and improved access to information.

I research and compile essential data on potential real estate buyers, such as home addresses and phone numbers. Leveraging various databases, online resources, and research techniques, I meticulously collected accurate and up-to-date information, creating a reliable data source for lead generation activities.

I was responsible for developing and executing effective social media strategies that contributed to the company's online presence and brand recognition. By creating engaging and compelling content, I successfully increased the company's audience and fostered customer engagement across Instagram. Through targeted advertising campaigns, I effectively drove traffic, generated leads, and improved conversions, resulting in notable customer acquisition growth.

I successfully contacted active and prospective clients, effectively communicating with them and leaving a positive impression. I demonstrated exceptional organizational skills by efficiently scheduling consultations between clients and medical service providers, ensuring that all parties were able to connect at their preferred times. With a keen eye for detail, I meticulously documented essential information obtained during each call, contributing to accurate records and streamlined processes. My professional demeanor and efficient time management skills allowed me to handle calls with precision, ensuring that clients received a seamless and positive experience.