Customer Support Representative with over 10 years in the BPO industry, supporting clients in various sectors such as web development, healthcare, travel, and e-commerce. Skilled in managing administrative tasks, appointment setting,
Experience: Less than 6 months
Handled medical appointment scheduling and coordination for patients in the U.S. Managed inbound and outbound patient communications with empathy and precision. Maintained accurate data in scheduling systems, ensuring HIPAA compliance.
Experience: 5 - 10 years
Supported a U.S.-based web development platform with technical and customer service. Assisted small business owners with website setup, troubleshooting, and billing issues. Provided email/chat/voice support in a fast-paced environment.
Experience: Less than 6 months
Managed reservations for flights, hotels, and car rentals for an international travel account. Delivered accurate information while upselling travel packages and handling complaints.
Experience: 1 - 2 years
Managed reservations for flights, hotels, and car rentals for an international travel account. Delivered accurate information while upselling travel packages and handling complaints.
Experience: 1 - 2 years
Managed reservations for flights, hotels, and car rentals for an international travel account. Delivered accurate information while upselling travel packages and handling complaints.
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