Experienced professional with 9+ years in Customer Service and Quality Assurance within the BPO industry. Currently transitioning into Virtual Assistance with a focus on Appointment Setting and Cold Calling. Skilled in customer communication, lead generation, objection handling, CRM management, and appointment scheduling. Reliable, detail-oriented, and committed to helping businesses grow through excellent client engagement and support.
Experience: 2 - 5 years
I’m equipped in handling questions regarding benefits and eligibility and even checking the status of medical claims.
Experience: 2 - 5 years
Experience: 1 - 2 years
Audited customer service calls for quality compliance, provided feedback and coaching to improve performance, and created reports to support data-driven decisions and enhance customer satisfaction.
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