ABOUT ME
I?m
As a single mom, I bring unmatched resilience, organization, and heart to everything I do. I thrive in fast-paced environments where attention to detail, communication, and reliability arecritical. Whether I?m managing backend operations or training virtual teams, my goal is alwaysto make business smoother, smarter, and more scalable for the clients I serve.
PROFESSIONAL SUMMARY
Executive Virtual Assistant with over 5 years of diverse experience in credit repair, clientsupport, process automation, and team leadership. Proven ability to manage credit disputedepartments, streamline workflows using advanced CRM tools, and deliver high-impact resultsacross retail, financial, and corporate travel sectors. Known for adaptability, attention to detail,and a client-centric approach that enhances operational efficiency and client satisfaction.
CORE SKILLS & COMPETENCIES
- Factual & Metro 2 Disputing
- Process & Workflow Optimization
- CRM Automation (GoHighLevel, DisputeFox, CDM)
- Credit Repair & Regulatory Compliance (FCRA, FDCPA, CFPB)
- Client Communication & Retention
- Leadership & Team Training
- Attention to Detail & Analytical Thinking
- Time Management & Multitasking
TOOLS & SOFTWARE
CRM & Automation: GoHighLevel, DisputeFox, Salesforce, Credit Dispute Manager,LeadConnectorProject Management & Support: Slack, Trello, Notion,
Design & Reporting: CapCut, Canva
Travel Tools: Amadeus GDS, Travelfusion, Mystifly
Productivity: Hubstaff, Microsoft Office
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 5 - 10 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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