I have over 11 years of professional experience in Customer Service, Technical Support, and IT Service Desk roles across BPO and IT environments. This includes more than 4.5 years of hands-on experience in IT Service Desk and Level 2 Technical Support, as well as several years providing customer care and technical assistance through phone, chat, and
I am skilled in managing inbound and outbound communications while handling IT service desk responsibilities such as troubleshooting, ticket management, user support, and system navigation. I consistently deliver reliable and professional service, with strong attention to time management, attendance, and work quality.
I adapt quickly to new tools, processes, and work environments, and I am comfortable working with clients and customers from different cultures and backgrounds. I am a hardworking, detail-oriented professional who takes ownership of tasks and is always willing to learn, improve, and contribute my knowledge and experience to the success of the company I work with.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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