I have 14 years of experience in the travel industry, starting out as a travel agent and growing into roles as a subject matter expert and trainer. I’m highly skilled in Amadeus GDS for flight services and also experienced with Sabre Red and Sabre 360. I’ve worked with WorldSpan and Farelogix GDS as well, which gives me a broad understanding of different systems. What I enjoy most is helping people—whether it’s supporting travelers, training colleagues, or making complex processes easier for teams to handle.
Experience: 10+ years
Experienced in managing travel arrangements using the Amadeus GDS, including booking, cancellations, exchanges, and special service requests, while ensuring accuracy, compliance, and excellent customer support.
Experience: 10+ years
Skilled in managing travel arrangements through the Sabre GDS, including booking, cancellations, exchanges, and special service requests, while ensuring accuracy, compliance, and excellent customer support.
Experience: 2 - 5 years
Experienced in providing one‑on‑one and group coaching to improve employee performance, while designing and delivering onboarding, refresher, and skills‑based training programs that align with organizational goals and foster continuous professional growth.
Experience: 10+ years
Experienced in handling inbound and outbound calls, assisting customers with inquiries, resolving issues efficiently, and providing clear information to ensure a positive customer experience and high satisfaction levels.
Experience: 10+ years
Experienced in assisting clients with travel inquiries, managing bookings and ticketing, resolving complex issues, and providing timely support across calls and emails to ensure customer satisfaction and seamless travel experiences.
Experience: 2 - 5 years
Experienced in delivering engaging travel‑related presentations and briefings, effectively communicating complex itineraries, policies, and procedures to diverse audiences, while ensuring clarity, professionalism, and customer confidence.
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