Its been almost 4 year since I started working as a customer service representative. I'm also a gds trained user for Sabre and Amadeus tools. I'm now a supervisor who handles agents still in the customer service department. Our account is all about travel.
Experience: 10+ years
I’ve been in the BPO industry for more than 10yrs. Here are the roles I have experienced within this timeline - Customer service support - subject matter expert for new hires - escalation support - operations supervisor - operational excellence supervisor - operational excellence manager - senior operations manager
Experience: 2 - 5 years
More than 2 years of being with Expedia as customer service, escalation support and subject matter expert
Experience: 6 months - 1 year
I’ve been with Expedia as escalation support using GDS
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