Jocelyn
Virtual Assistant |Customer Support | Medical VA | Billing &
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Associates degree
Last Active
January 13th, 2025 (5 days ago)
Member Since
December 9th, 2022
Profile Description
--- 8+ years of experience in resolving customer issues, managing medical insurance inquiries, and delivering exceptional support.
PROFESSIONAL OVERVIEW
As a meticulous and customer-focused professional with over 8 years of experience in customer support, healthcare advocacy, and administrative assistance, I specialize in providing top-notch service across various industries. I excel in resolving disputes, managing billing and insurance processes, and maintaining customer satisfaction. My proactive approach ensures timely resolutions, accurate data management, and enhanced client relationships.
Key Highlights:
* Expert in handling medical insurance verifications, claim investigations, and payment disputes.
* Adept in administrative support tasks such as data entry, research, and customer information updates.
* Skilled in using tools like Google Suite, QuickBooks, Xero, and Canva for efficient operations and creative content.
* Strong communicator with experience in chat,
SKILLS
* Customer Support (Chat, Phone,
* Billing & Invoice Management????
* Medical Insurance Verification & Claims Investigation
* Administrative Support & Data Entry
* Research & Data Collection
* Graphic and Video Content Creation (Canva)
* Bookkeeping (QuickBooks & Xero Certified)
* HIPAA Compliance & Healthcare Revenue Cycle
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Answer customer inquiries via email in a timely manner
Office and Administration » Data Entry
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Other Skills
Virtual Assistant
Experience: Less than 6 months
While I may be new to the virtual assistance field, I’ve taken proactive steps to build a strong foundation by enrolling in online courses covering: Administrative Support and Data Entry Customer Service Essentials Graphic Design and Video Editing using Canva These courses have equipped me with the skills and tools needed to manage day-to-day tasks, keep operations organized, and create visually appealing content for your business. My dedication to learning and commitment to delivering quality work ensures I can meet your needs enthusiastically and professionally.
Accounting » Quickbooks
Experience: Less than 6 months
Relevant Coursework: • Preparing Monthly Financial Statement • Preparing a Summary of Transaction • Bills Payment • Issuing Invoice • Inserting details of Financial Transactions in a Debit and credit Sheet • Reconciling Business Bank and Credit Card Transactions • Basic knowledge of Payroll
Accounting » Bookkeeping
Experience: Less than 6 months
Quickbooks Bank reconciliation Financial Report Data Entry Invoicing
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Amadeo, Cavite
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 34%
- Influence: 10%
- Steadiness: 37%
- Compliance: 19%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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