Bookkeeper | Accounts Receivable | Customer Support |Billing

Applied incoming customer payments to the appropriate accounts, ensuring accurate posting of cash receipts. Reconciled bank statements to confirm the accuracy of posted payments and tracked unapplied payments to resolve discrepancies. Investigated and resolved billing disputes by analyzing payment history, reviewing contracts, and communicating with clients to clarify any misunderstandings. Worked with the sales or finance team to resolve issues quickly and professionally, ensuring a positive customer relationship while protecting company revenue.

-Created and issued accurate invoices based on customer contracts, purchase orders, and services rendered. Ensured invoices included all necessary details (e.g., payment terms, item descriptions, taxes), and regularly updated the system to reflect changes in billing cycles or customer agreements. -Handled customer disputes related to billing discrepancies by investigating the cause, reviewing payment histories, and providing detailed explanations. Resolved issues by issuing credits, adjusting invoices, or correcting errors in billing records, ensuring customer satisfaction and timely resolution.

-Billing Inquiry Resolution: Responded to customer emails regarding billing discrepancies by carefully reviewing account details, explaining charges, issuing credit memo to offset invoices. -Cash Application and Payment Posting: Processed customer payments via email by reviewing remittance advice, applying cash to the correct customer accounts, and ensuring accurate application of payments. Sent email confirmations to customers after payment was posted, providing them with updated account balances and details.

Utilized SAP ERP to manage customer accounts, process invoices, track payments, and apply cash receipts to customer accounts. cessed billing and invoicing through SAP ERP by creating accurate sales orders and generating invoices. Ensured proper integration with inventory and sales modules to reflect correct charges and discounts, and resolved any discrepancies using SAP's error-checking

Billing Issue Resolution: Managed customer disputes regarding billing issues, analyzing and researching the situation, and coordinating with different departments (e.g., finance or IT) to resolve the issue efficiently. Successfully resolved a high percentage of disputes without escalation to senior management.