Medical/Dental Posting Payment Support, Dental/Medical Verification, Dental/Medical

TELECOMMUNICATION SERVICE REPRESENTATIVE (ON SITE - STRAIGHT TALK WIRELESS) -We inform customers of their remaining minutes, add minutes via airtime cards or debit/credit cards, and provide troubleshooting steps for any mobile phone technical issues.

MEDICAL HEALTHCARE SERVICE REPRESENTATIVE (ON SITE - HIPAA COMPLIANCE) - TELETECH COMPANY (WELLPOINT WEST - BPO) - Delivered accurate eligibility, benefits, deductibles, coinsurance, copays, and claim status details to providers. Effectively utilized AVAILITY and ORACLE-CCB to submit complex claim adjustments, ensuring full compliance with payer requirements.

MEDICAL BILLING CLAIM POSTER (REMOTE - HIPAA COMPLIANCE) - Posted payments using IMAGINE and SIS billing software. Input complex data from Medicare, Medicaid, and Workers' Comp EOBs, balancing approved amounts, CPT denials, and patient liabilities with 100% precision.

DENTAL BILLING AR FOLLOW -UP (REMOTE - HIPAA COMPLIANCE) - eAssist - We call insurance companies or log into their portals to check claim status, whether for payment or denial. Once we get an update from a representative or the portal, we update our dental PMS (DENTICON, DENTRIX, and DENTRIX ASCEND) so the billing department knows the next steps for that claim.

DENTAL INSURANCE VERIFICATION (REMOTE - HIPAA COMPLIANCE) - eAssist - Conducted comprehensive insurance verification via payer portals and direct phone inquiries with insurance representatives. Obtained complete benefit breakdowns—including deductibles, copays, and coinsurance—and determined strict prior authorization requirements for medical services.