Lorraine

Amazon PPC Specialist & Customer Support Expert

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $10.08/hour ($1,920.00/month)

Bachelors degree

Last Active

June 9th, 2026 (11 days ago)

Member Since

December 27th, 2021

Profile Description

Amazon PPC Specialist | E-commerce & Customer Support ExpertI help Amazon sellers grow their business through data-driven PPC strategies, full-cycle campaign management, and product listing optimization. Experienced in Sponsored Products, Sponsored Brands, and Sponsored Display ads, I handle everything from keyword research and campaign setup to optimization that improves ACoS, boosts CTR, and maximizes ROI.Alongside my Amazon expertise, I bring over 5 years of customer support and operations experience—delivering excellent service via phone, email, and chat, managing workflows, and coordinating cross-functional teams. Skilled at handling customer inquiries, resolving issues, and creating efficient processes, I ensure smooth day-to-day operations for e-commerce and service-based businesses.Core Skills:
Amazon PPC Campaign Management (SP, SB, SD)
Product & Keyword Research & Optimization
Performance Analysis & Reporting (ACoS, TACoS, ROI, CVR, CTR)
Product Listing Creation & Optimization
Customer Support (Phone, Email, Chat)
Workflow Optimization & Process Standardization
CRM Tools & SaaS Platforms
I combine analytical precision with people-first service to help businesses grow—whether it’s scaling ad performance or delivering exceptional customer experiences.

Top Skills

Experience: 1 - 2 years

Plan, launch, and optimize Amazon Ads (Sponsored Products, Brands, Display) to drive sales, improve ACoS, and boost ROI.

Experience: 6 months - 1 year

Answered customer inquiries and resolved issues via phone and chat Provided product information and answer questions about orders, shipping, and returns. Processed refunds and exchanges. Escalated issues to a higher level of support as needed. Maintained a positive and professional attitude throughout all interactions with customers.

Other Skills

Experience: 1 - 2 years

Navigate Seller Central and leverage FBA tools for inventory, advertising, reporting, and overall store performance.

Experience: 6 months - 1 year

Provided technical support to customers via phone and email Assisted customers in troubleshooting to resolve their issues

Experience: 6 months - 1 year

Generated new sales opportunities for the company Provided different options to customers to meet their necessities and budget

Experience: 1 - 2 years

Strategically manage Sponsored Products, Brands, and Display campaigns to increase sales, improve ACoS, and maximize ROI.

Basic Information

Age
32
Gender
Female
Website
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Address
Mandaluyong City, Manila
Tests Taken
IQ
Score:  121
English
C2(Advanced/Mastery)
Government ID
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