Amazon PPC Specialist | E-commerce & Customer Support ExpertI help Amazon sellers grow their business through data-driven PPC strategies, full-cycle campaign management, and product listing optimization. Experienced in Sponsored Products, Sponsored Brands, and Sponsored Display ads, I handle everything from keyword research and campaign setup to optimization that improves ACoS, boosts CTR, and maximizes ROI.Alongside my Amazon expertise, I bring over 5 years of customer support and operations experience—delivering excellent service via phone,
Amazon PPC Campaign Management (SP, SB, SD)
Product & Keyword Research & Optimization
Performance Analysis & Reporting (ACoS, TACoS, ROI, CVR, CTR)
Product Listing Creation & Optimization
Customer Support (Phone,
Workflow Optimization & Process Standardization
CRM Tools & SaaS Platforms
I combine analytical precision with people-first service to help businesses grow—whether it’s scaling ad performance or delivering exceptional customer experiences.
Experience: 1 - 2 years
Plan, launch, and optimize Amazon Ads (Sponsored Products, Brands, Display) to drive sales, improve ACoS, and boost ROI.
Experience: 6 months - 1 year
Answered customer inquiries and resolved issues via phone and chat Provided product information and answer questions about orders, shipping, and returns. Processed refunds and exchanges. Escalated issues to a higher level of support as needed. Maintained a positive and professional attitude throughout all interactions with customers.
Experience: 1 - 2 years
Navigate Seller Central and leverage FBA tools for inventory, advertising, reporting, and overall store performance.
Experience: 6 months - 1 year
Provided technical support to customers via phone and email Assisted customers in troubleshooting to resolve their issues
Experience: 6 months - 1 year
Generated new sales opportunities for the company Provided different options to customers to meet their necessities and budget
Experience: 1 - 2 years
Strategically manage Sponsored Products, Brands, and Display campaigns to increase sales, improve ACoS, and maximize ROI.
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- Lukas Rohler
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