I am a 26 year old IT Professional. Graduated in University of the East Manila.
I am currently a Firm tea
Also I became a Subject Matter Expert (Supervisor/SME) and has 4 years Technical support experience with Concentrix/Intuit. I supported Intuit Quickbooks Desktop and QB online. As a Subject matter expert, I handled 20 tier 1 agents in our team answering different consultations and questions of our tier 1 support. I am the one who's answering and giving all the resolutions to the agent to resolve our client concerns.
My tasks before as technical support was supporting different clients, business owners and accountants on their needs in Accounting, Payroll, Payments, networking and computer issues via Phone calls and chat. We are trained to send
Experience: 2 - 5 years
Quickbooks desktop and Quickbooks online
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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