Profile Description
Hi there! I’m Upgrade to see actual info! A dedicated and versatile Virtual Assistant with a strong background in customer service, administrative support, and social media management. My career journey spans various industries, from hospitality and education to healthcare and real estate, allowing me to build a diverse skill set that ensures exceptional results for my clients. My Experience Includes: ~Customer Service & Administrative Support -Began my career as a Receptionist in a 3-star hotel, where I provided face-to-face assistance to guests, resolved inquiries, and ensured a memorable stay. -Transitioned to virtual roles in 2019, gaining experience as a Medical Virtual Assistant for a Psychiatric/Mental Health Clinic, where I handled: *Front and back-office tasks *Scheduling, payment reminders, and form completion follow-ups *Patient chart updates across multiple EMRs/EHRs (e.g., AdvancedMD, Insync, RXNT, TalkEHR) *Inbound/outbound calls, email, text, and fax management *Managing booking system (e.g., IntakeQ, Zocdoc, Psychology Today) -Worked in a Primary Care Clinic, focusing on: *Referral and medical records management *Coordinating with outside facilities and patients to ensure referrals are completed *Managing patient charts using NextGen *Education and Training -Worked as an Online ESL Teacher, helping students improve their English language skills. This role enhanced my communication abilities and attention to detail, essential for my current remote roles. ~Social Media Management & Creative Design -Served as a Virtual Assistant for a Real Estate and Coaching Business, specializing in: *Social media strategy and content creation for Facebook, Instagram, and TikTok *Designing marketing materials(e.g., Canva, Photoshop, Procreate and Adobe Illustrator) *Data entry and scheduling coordination for their Airbnb business What I Bring to the Table: ~Exceptional Communication Skills: Gained from years of customer-facing roles, both in-person and virtual ~Tech Savvy: Proficient with EMRs, social media platforms, scheduling tools, and design software ~Detail-Oriented & Reliable: Adept at managing complex schedules, maintaining accurate records, and ensuring all tasks are completed efficiently ~Adaptability: Proven ability to excel across various industries and work environments I’m passionate about helping businesses grow by streamlining operations, improving customer interactions, and creating engaging content. If you’re looking for a proactive and resourceful Virtual Assistant to support your business, I’d love to collaborate. Let’s make your goals a reality! Let’s connect and discuss how I can help your business thrive.