Data and Business Analyst|Looker Studio|G-Sheets Master | KPI Dashboards| Sales

Overview

Looking for part-time work (4 hours/day)

at $10.07/hour ($960.00/month)

Bachelors degree

Last Active

June 6th, 2026 (7 days ago)

Member Since

October 2nd, 2021

Profile Description

Portfolio Drive:
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Google Reports Knowledge:

+ Google Merchant Center
+ Google My Business
+ Google Search Console

Need someone with Operational Excellence and Data Visualization Master? I GOT YOU!!!

[ CORE SKILLS & EXPERIENCE ]

*Data Visualization using Looker Studio, Google Sheets Trackers, API Web App Creation (Vibe Coding), Simple Automations, Data Entry, and Raw Data Cleaning, KPI Dashboards
*11+ Years in the Customer Service Industry (Emails, Chats, Calls, and Text)
* 9+ Years of Leadership Experience (Operational Excellence, SOP Creation, Coaching)
* 2 yrs as a Virtual Assistant for direct clients (Executive Assistance, Data Entry and Reports Creation)

--- HOW I CAN SUPPORT YOUR BUSINESS ---

[ CUSTOMER SERVICE ]

I'll be a vital strategic asset that optimizes customer lifetime value (CLV) across all scales. For small businesses, it acts as a competitive differentiator to build niche loyalty, while for large enterprises, it serves as a scalable retention mechanism to mitigate churn and protect global brand equity.

[ CRM EXPERTISE ]

Very much Customer Obsessed --- I basically eat the following CRMS for breakfast:

*SalesForce - Can also do Macro Templates Creation
*Zendesk - Can also do Macro Templates Creation
*Intercom
*Genesys
*GHL
* ----------
*Service Now HelpDesk
*Balkan HelpDesk
*Clover POS
*Shopify Reports
*WhatNot Ecommerce Sales

I can easily adapt to any tool that offers the same functions as those mentioned above. Have handled customers via Chat, Email, Calls, Helpdesk, and Text.

[ INDUSTRIES SUPPORTED ]

1. Car Rental - Uber
2. Travel and Booking - ----------
3. Amazon E-Commerce - Retail Customer Service
4. HealthCare - DEXCOM
5. Telephone Company - AT&T
6. Financial - SunTrust Bank
7. Shopify - Customer Service

[ OPERATIONS MANAGEMENT / LEADERSHIP ]

As your Operations Supervisor, I serve as the strategic bridge between your vision as a business owner and the daily execution of your Virtual Assistants. My role is to transition you from "Manager-in-Chief" to a true CEO by handling the technical and human complexities of your business.

[ THE VALUE I BRING TO YOUR OPERATIONS ]

++**SYSTEMATIZATION FOR SCALABILITY: I don't just manage people; I build systems. I transform your workflows into documented Standard Operating Procedures (SOPs), ensuring your business is resilient, repeatable, and ready to scale without your constant intervention.

++**WORKFLOW OPTIMIZATION & ROI: I audit VA tasks to identify inefficiencies. By integrating automation and API scripts, I eliminate manual bottlenecks, ensuring you get maximum output and higher ROI from every hour of labor you pay for.

++**RIGOROUS QUALITY ASSURANCE: I act as your first line of defense. Through KPI tracking and performance oversight, I ensure that every deliverable meets your standards before it ever reaches your desk.

++**REAL-TIME DATA VISIBILITY: Leveraging my expertise in Looker Studio, I provide you with a high-level view of your team’s productivity. You’ll move from guessing how things are going to seeing real-time, actionable business intelligence.

++**STRATEGIC BUFFER: I handle the day-to-day management, priority alignment, and communication. This protects your time, allowing you to focus on high-level growth while I ensure the engine room is running at peak efficiency.

[ TECHNICAL SAVVINESS ]

My technical skills are designed to drive operational efficiency and support data-driven decision-making. With my specific stack, I can help your team transition from slow, manual data entry to a system that provides automated, real-time insights.

++[ LOOKER STUDIO AND GOOGLE SHEETS ]
+++  I specialize in building end-to-end data pipelines using Google Sheets and Looker Studio. I transform raw, messy operational data into high-level Business Analytics dashboards, allowing leadership to move beyond rows of text to real-time trends, KPIs, and actionable insights.

++[ API SCRIPTS WEB APP CREATION (VIBE CODING) ]
+++  By mastering "Vibe Coding," I’ve turned software development into a core strategic advantage. By architecting a bespoke CMS, I’ve neutralized high-cost SaaS subscriptions and reclaimed total data sovereignty. This custom solution eliminates bloat, allowing me to deploy a lean interface tailored to my unique DNA—scaling at the pace of my ambition without the friction of third-party limitations.

++[ DATA ENTRY / CLEANING ]
+++  I ensure business integrity through high-fidelity data entry and cleaning. By eliminating "garbage in, garbage out," I transform raw noise into a strategic asset. My precision prevents costly rework for small firms and provides the standardized architecture large enterprises need for AI-driven analytics. I don't just organize data; I guarantee the accuracy required for scalable growth.

Check my portfolio for samples.  ----------