Senior Customer Support Specialist | Short-Term Rentals VA

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 9th, 2026 (4 days ago)

Member Since

September 13th, 2021

Profile Description

Need someone who can keep operations organized, customers happy, schedules on track, and chaos under control? That’s where I come in!

Hi, I’m Nina, a reliable and detail-oriented Virtual Assistant with 6+ years of experience in customer service, healthcare support, scheduling, administrative coordination, and remote operations support.  

I’ve worked with international clients in fast-paced environments handling:
• Customer Service & Guest Experience Management
• Short-Term Rental Guest Communications
• Administrative & Operations Support
• CRM Management & Documentation
• Call Handling (Inbound & Outbound)
• Email, Chat & Multichannel Support
• Scheduling & Calendar Coordination
• Issue Resolution & Escalation Handling
• Technical Troubleshooting
• Reservation & Booking Coordination
• Hospitality & Property Management Support
• Microsoft Office & Google Workspace
• Attention to Detail & Multitasking
• Problem-Solving & Critical Thinking
• Healthcare Insurance Support
• Refunds, Cancellations & Order Management
• Documentation & CRM Systems
• Data Privacy & Confidential Information Handling
• Follow-ups, and operations coordination  

I’m experienced with tools like CRM systems like Salesforce, GoHighLevel, EMRs, Airbnb, Breezeway, Conduit, Strealine, ---------- , VRBO, Slack, ---------- , Canva, Google Workspace, and Microsoft Office. I’m also a fast learner who adapts quickly to new systems and workflows.  

Clients appreciate me because I’m proactive, organized, calm under pressure, and easy to work with. I take ownership of my tasks, communicate clearly, and genuinely care about helping businesses run smoothly behind the scenes.  Whether you need customer support, admin assistance, scheduling help, operations coordination, or someone reliable to keep things organized, I’m ready to help.  

Let’s work together and make your workload lighter.