Smart Money Trader + Elite Risk Manager

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelor's Degree
in Information Technology

Last Active

June 30th, 2026 (8 days ago)

Member Since

September 3rd, 2021

Profile Description

I am a Customer Support Specialist and Team Lead with over two years of experience delivering exceptional customer experiences in the fintech and proprietary trading industry. I specialize in high-volume email and live chat support, customer relationship management, escalation handling, and support operations. Having led the Asia customer support team, I combine hands-on customer service expertise with leadership experience to ensure both customers and teammates succeed in fast-paced, high-growth environments.

Throughout my career, I have consistently delivered measurable results. I achieved a 95% Customer Satisfaction (CSAT) rating, maintained an average ticket resolution time of under 15 minutes, and ranked #1 company-wide in Zendesk ticket volume handled for consecutive months while maintaining high service quality. As a Team Lead, I oversaw escalated cases, supported quality assurance, mentored tea ---------- mbers, and helped coordinate daily support operations while maintaining a median live chat response time of just 5–10 seconds.
My experience extends beyond traditional customer support. Having worked directly with proprietary trading firms, I understand the urgency and complexity behind trader inquiries, including account evaluations, payouts, trading rules, platform issues, and risk-related concerns. This industry knowledge enables me to communicate confidently with traders, resolve issues efficiently, and deliver support that is both technically accurate and genuinely empathetic.

I believe outstanding customer support is about more than resolving tickets—it is about building trust, strengthening customer relationships, and contributing to a company's long-term growth. Whether I'm assisting customers, coaching teammates, improving workflows, or collaborating across departments, I take pride in creating efficient processes and delivering service that exceeds expectations.

I am always interested in connecting with innovative fintech, SaaS, and technology companies seeking a customer support professional who brings leadership experience, operational excellence, and a proven track record of success in high-volume environments. If you're looking for someone who can lead by example, thrive under pressure, and consistently deliver exceptional customer experiences, I'd be happy to connect.