Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Associates degree

Last Active

July 22nd, 2026 (yesterday)

Member Since

May 31st, 2021

Profile Description

Hello!

I am an experienced Customer Support Specialist with a strong background in e-commerce, dropshipping, and Shopify-based businesses. Over the years, I have helped customers with order tracking, shipping concerns, refunds, returns, exchanges, product inquiries, and general account support while maintaining a professional, empathetic, and customer-focused approach.

I have hands-on experience using Shopify, Zendesk, Gorgias, Google Workspace, and other customer service tools to manage support tickets, investigate issues, and provide timely resolutions. I am comfortable handling high-volume inboxes, following SOPs, documenting customer interactions, and collaborating with remote teams.

My goal is always to create a positive customer experience by listening carefully, communicating clearly, and finding practical solutions. I take pride in being reliable, detail-oriented, and proactive in identifying opportunities to improve support processes.

I am currently seeking long-term opportunities where I can contribute my customer service expertise, grow with a company, and help build lasting customer relationships.

Best Regards,
Sheena Dela Cruz