Masterclass Operations Specialist/ Assistant to Online Coach

Overview

Looking for full-time work (8 hours/day)

at $14.89/hour ($2,880.00/month)

Bachelors degree

Last Active

July 14th, 2026 (4 days ago)

Member Since

April 16th, 2021

Profile Description

Highly skilled and detail-oriented Backend Operations Specialist with extensive experience supporting masterclass challenges, online events, and virtual business operations. I specialize in handling the behind-the-scenes processes that keep programs running smoothly—from data tracking and client onboarding to systems management and reporting.
With a proven ability to streamline workflows and enhance backend efficiency, I bring a strong blend of technical skills, administrative know-how, and a client-focused mindset to every task.
Expert in managing workflows, scheduling, content delivery coordination, and participant follow-ups to ensure timely and smooth backend execution of online events and masterclasses.
Focused on behind-the-scenes operations that drive seamless participant and client experiences.
Skilled in monitoring engagement, tracking key performance metrics, and generating actionable reports to help optimize outcomes and support decision-making.
Experienced in preparing and distributing service agreements, onboarding clients, and managing communication with professionalism and clarity throughout the engagement.
Adept in calendar management, data entry, reporting, and payroll support.
CRM: Freshsales, ---------- , GHL, Customer Factor, Responsibid
Scheduling & Communication: Calendly, Google Calendar, RingCentral, Grasshopper, Slack, Telegram, WhatsApp
Automation & Admin: Zapier, ---------- , Shopify, QuickBooks, Stripe, Square, HoneyBook, Jotform, Docusign, HelloSign
Design & Content: Canva, Capcut
File & Team Management: Google Workspace, Dropbox, Google Drive, LastPass
Partner closely with coaches, creators, and business owners to ensure backend operations are aligned with larger program goals, contributing to smoother launches and greater enrollment success.
With over 16 years of experience in Sales, I bring a results-driven mindset to operations—skilled in relationship-building, closing deals, and exceeding targets. My diverse experience allows me to blend customer service, admin support, and backend operations to offer comprehensive virtual support.
Driven by a deep sense of responsibility and commitment, I believe in giving 101% in every task. I take pride in being an asset to any team I join and strive to consistently exceed expectations.