Executive Virtual Assistant

I have 15 years of experience in customer support, starting as a Technical Support Representative and advancing to roles like Subject Matter Expert (SME) and escalation team member. I’ve developed strong communication, problem-solving, and conflict resolution skills while handling customer inquiries via phone, email, and chat. I also trained and mentored new team members and used tools like Google Workspace, MS Office, and CRM systems to manage customer data. My focus on delivering excellent customer experiences and managing high volumes of inquiries has been key to my success in these roles.

With 15 years of experience in office administration, I have managed scheduling, meetings, and correspondence, while also streamlining processes as a Subject Matter Expert (SME) to enhance team efficiency. Additionally, I have worked as a social media moderator, overseeing online communities and ensuring positive interactions. I am proficient in Google Workspace, MS Office, and task management tools, and have experience with data entry and document preparation. My strong organizational abilities and multitasking skills have helped me ensure smooth and effective office operations.

I have considerable experience in data entry, including tasks like inputting, organizing, and verifying large amounts of information. In my past roles, I’ve managed spreadsheets, maintained accurate records, and ensured proper data formatting. I’m skilled in using Google Sheets and MS Excel, and I prioritize accuracy and consistency in all data entries. My efficiency and attention to detail allow me to manage and process data effectively while meeting deadlines.

I have significant experience in email support, managing customer inquiries, resolving issues, and maintaining clear communication. In my previous roles, I efficiently responded to emails with professionalism and helpfulness. I am adept at using email management systems to prioritize and organize messages, ensuring quick follow-up and issue resolution. My excellent communication skills, multitasking ability, and efficiency in handling large volumes of emails have allowed me to provide top-notch customer support and foster positive client relationships.

I have considerable experience in technical support, assisting customers with troubleshooting, resolving technical issues, and offering product guidance. In my previous roles, I identified problems, provided clear solutions, and ensured customers understood how to address their concerns. I am familiar with a wide range of software, hardware, and network systems, and I excel at delivering effective troubleshooting and clear communication. My strong problem-solving abilities and customer-focused approach have allowed me to consistently provide efficient and reliable technical support.

I have substantial experience in administrative data processing, managing and updating data across various platforms. In my previous roles, I efficiently processed large datasets, ensuring accuracy and consistency. I am proficient in using tools like Google Sheets and Excel for data entry, organization, and analysis, maintaining proper formatting and data integrity. My strong attention to detail, organizational skills, and ability to handle multiple tasks simultaneously have allowed me to consistently produce high-quality, accurate results.