Mark

E-Commerce Customer Support | Virtual Assistant | Shopify, Gorgias & Richpanel |

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Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

Bachelors degree

Last Active

June 5th, 2026 (2 days ago)

Member Since

September 8th, 2020

Profile Description

Hi! I'm Mark. I started my career in customer service back in 2016, handling chat and social media support for a telecom account. From there, I moved into subscription-based support for Australian and New Zealand customers—calls, emails, renewals, and billing. But the role that shaped me most was my 6 years with HAVN, a US-based e-commerce brand. I managed their customer support across email, live chat, Facebook Messenger, and Instagram DM—often handling 100+ tickets a day. I got to know Shopify, Gorgias, Richpanel, and ShipMonk deeply, and worked closely with their 3PL to resolve shipping issues. I learned how to stay calm under pressure, communicate clearly, and solve problems without needing hand-holding. Now I'm looking for my next long-term home—a team where I can bring everything I've learned and keep growing. I'm reliable, easy to work with, and ready to start.