Experienced Fee Specialist & Case Management Professional | Intake | Customer Se

With 5 years of experience as a Case Manager and 4 years in customer service, I’m highly skilled at delivering outstanding client experiences. I’m comfortable handling a high volume of inquiries via phone and email while maintaining clear, professional, and friendly communication. This background has strengthened my problem-solving skills, helped me build strong client relationships, and enabled me to manage multiple support tasks efficiently — even in fast-paced, high-pressure situations.

With 5 years of experience as a Case Manager and 4 years in customer service, I excel at handling high volumes of inbound and outbound calls with clear, professional, and friendly communication. My background has sharpened my ability to quickly understand client needs, resolve issues effectively over the phone, and manage multiple calls efficiently — even in fast-paced, high-pressure environments. This experience has strengthened my problem-solving skills and helped me build strong, trust-based client relationships.

Good at editing or typing documents with minimal/no revisions. I've been working as a case manager for 5 years with a Law firm based in California and New York. Part of my tasks is editing legal documents such as subpoena requests and ALJ letters. I am also requesting medical records from medical providers, which requires typing/completing HIPAA forms.

With 5 years of experience as a Case Manager and 4 years in customer service, I have strong email support skills. I am experienced in drafting and sending professional emails to attorneys for client calls and case updates, promptly responding to client inquiries, and communicating effectively with team members and department supervisors.

As an experienced Case Manager and Customer Service Representative, I have developed strong English communication skills while supporting both Canadian and American customers. I’m highly comfortable managing a high volume of client inquiries through phone and email, always delivering clear, professional, and friendly support.

As an experienced Case Manager and Customer Service Representative, I’ve developed strong English communication skills while supporting both Canadian and American customers. I excel at email management, confidently handling high volumes of emails — including drafting professional correspondence, responding promptly to urgent inquiries, and coordinating effectively with internal teams to ensure timely resolutions.