Executive Assistant

Executive Administrative Assistant
Edge Retail Academy | Remote | Full-Time

About Edge Retail Academy
Edge Retail Academy is one of the leading consulting firms serving independent jewelry stores across North America.
We work directly with ambitious jewelry business owners to help them increase profitability, improve operations, strengthen their teams, and build more successful businesses.
We’re looking for a highly organized, proactive Executive Administrative Assistant who thrives in a fast-paced environment and enjoys helping a growing team stay organized, efficient, and focused.
This is a long-term opportunity for someone who wants stability, growth, and the chance to work closely with a respected company in the jewelry industry.

About The Role
The Executive Administrative Assistant provides high-level administrative and operational support to our leadership team.
You will be responsible for helping manage communication, maintaining organization across projects, supporting clients, updating systems, and ensuring nothing falls through the cracks.
The ideal candidate is proactive, detail-oriented, highly organized, and comfortable managing multiple priorities at once.
You should be able to work independently, communicate professionally, and maintain confidentiality at all times.

Key Responsibilities
Provide administrative support to leadership tea ---------- mbers and clients
Manage internal and client communication through email, text messaging, and phone calls
Ensure timely and professional responses to inquiries
Maintain accurate records in Zoho CRM and other internal systems
Prepare documents, reports, spreadsheets, and meeting materials
Coordinate calendars, appointments, and meetings
Assist with follow-ups and task tracking to ensure deadlines are met
Coordinate special projects and administrative tasks
Support operational processes and internal organization
Maintain a high level of accuracy, professionalism, and responsiveness

Tools You’ll Use
Zoho CRM
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Zoom
Google Drive
Internal business systems and communication tools

Qualifications
Excellent written and verbal English communication skills
Strong organizational and time management abilities
High attention to detail
Ability to manage multiple priorities simultaneously
Strong problem-solving skills
Professional and client-focused attitude
Comfortable learning new software and systems
Ability to work independently without constant supervision
Previous experience in administrative support, executive assistance, customer service, operations, or project coordination preferred
Reliable internet connection and quiet work environment required

Success In This Role Looks Like
Client and team communications are handled promptly and professionally
CRM records remain accurate and up to date
Deadlines are consistently met
Meetings and appointments are scheduled correctly
Leadership tea ---------- mbers stay organized and supported
Tasks are completed without needing constant follow-up
Clients receive an exceptional experience
Schedule
Full-Time
Remote

Must be available during U.S. business hours
Monday-Friday
8:00 AM - 5:00 PM Central Time

What We Offer
Work from anywhere
Long-term stable position
Ongoing training and support
Opportunities for professional growth and advancement
Opportunity to work closely with successful business owners across North America
Positive and supportive team environment

We are looking for someone who wants a long-term home, not just another freelance project.

As Edge Retail Academy continues to grow, there will be opportunities for increased responsibility, leadership, compensation, and advancement.

To Apply
Please submit:
Your resume
1. A 60-second video introducing yourself
2. A brief written response to the following prompt:
3. Tell us about a previous role where organization, attention to detail, and communication were critical to your success.

To confirm that you’ve read this entire posting, include the word:
DIAMOND
at the beginning of your application.

Applications without the word DIAMOND will not be considered.