FBA Reimbursement Case Management Specialist | Experi

I have extensive experience in customer service across various industries, including Amazon, Verizon, and Hertz. In the e-commerce space, I assisted customers with order tracking, product inquiries, returns, and account-related concerns, ensuring timely and accurate resolution through platforms such as Amazon. As a representative for Verizon, I supported clients with billing issues, plan changes, and technical troubleshooting, always maintaining a professional and solution-focused approach. In Hertz, I managed customer reservations by creating, updating, and confirming bookings, checking vehicle availability, and offering alternative rental options when needed. I also recommended additional features and services to enhance the customer experience. Across all roles, I consistently delivered clear communication, problem-solving, and empathy to meet customer needs and drive satisfaction.

As an Email Management Support Specialist for Amazon sellers, I was responsible for handling and organizing daily email communications to ensure timely and accurate responses to seller inquiries and concerns. My role included responding to questions related to order issues, product listings, FBA reimbursements, account health, and policy clarifications. I prioritized emails based on urgency, maintained organized inboxes, and followed up on unresolved issues to ensure seller satisfaction. By maintaining a professional and empathetic tone, I helped build trust with clients while ensuring all communications aligned with Amazon’s standards and best practices.

As an Amazon FBA Case Management Specialist, I was responsible for creating, updating, and managing cases related to lost inventory, incorrect FBA fees, and shipment discrepancies. I ensured all case details were accurately documented and submitted in compliance with Amazon’s reimbursement policies. In addition to case handling, I performed regular data entry tasks using tools like Microsoft Excel and internal databases to log Case IDs, track resolution timelines, and maintain organized records of reimbursements and case statuses. My role required strong attention to detail, accuracy in documentation, and the ability to manage multiple cases efficiently while providing consistent support to Amazon sellers.