Customer Support | Case Management | Lead Generation

Overview

Looking for any work (4 hours/day)

at $13.30/hour ($1,280.00/month)

Associates degree

Last Active

May 4th, 2026 (53 days ago)

Member Since

January 31st, 2018

Profile Description

I worked in a Telco company called "Optus" the company is from Australia. I sell internet plans and troubleshoot internet modems and mobile network settings when I was in Optus 5G department. And then overtime I was promoted as Case Manager in escalation department called Customer Resolution Team. I am providing a solutions to the customer's complaints.


Dynamic Chat Support Representative with a proven track record at Etihad Airways, excelling in customer service and problem-solving. Leveraged GDS software to enhance booking efficiency and achieved high customer satisfaction rates. Recognized for adaptability and teamwork, consistently exceeding KPIs in response time and resolution rates.





Experienced with handling diverse customer inquiries through chat support. Utilizes problem-solving techniques and effective communication to resolve issues promptly. Knowledge of technical troubleshooting and maintaining high service standards to ensure customer satisfaction.





Personable and communicative, with knack for providing excellent customer service and resolving inquiries efficiently. Well-versed in utilizing chat platforms and troubleshooting common technical issues, ensuring seamless user experience. Dedicated to enhancing customer satisfaction and contributing positively to team goals.