Real Estate Operations Manager | Land Investment Specialist | Follow Up Boss Exp

I manage real estate operations at the executive level for Century 21 Premier Real Estate, reporting directly to the CEO. This includes overseeing CRM platforms — Follow Up Boss, Sierra, Moxi, and Real Scout — setting up action plans and lead nurturing workflows, managing and onboarding virtual assistants and agents, handling premium lead platforms such as Realtor.com, Zillow, Veterans United, and Anywhere Leads Network, and advising on software and system decisions. I keep the entire operation running so the CEO can focus on growth.

I managed transaction coordination on both the brokerage and land investment sides of real estate. At Mossy Land LLC, I handled full compliance once a property went under contract — coordinating with buyers, sellers, agents, title companies, and county offices to ensure smooth closings. I managed contracts via PandaDoc and tracked all deal progress in Pipedrive. At Century 21 Premier, I ensured leads moved through the pipeline correctly across CRM platforms, keeping agents accountable and deals from falling through the cracks.

As Director of Virtual Assistants at Century 21 Premier Real Estate, I oversee the hiring, onboarding, and day-to-day management of virtual assistants supporting the company. I hold team meetings, set expectations, monitor performance, and make sure everyone is aligned with the CEO's goals. I also led compliance and coordination across multiple agents, ensuring CRM profiles were accurate and workflows were followed consistently

I sourced and analyzed land deals for Mossy Land LLC in Austin, TX. I used PRYCD to pull bulk data on property owners, cleaned the data, and sent targeted purchase offers. I ran comps, analyzed market trends, and assessed profitability before recommending a buy. I also evaluated subdivision potential — checking zoning regulations, estimating concrete and caliche road costs, and assessing marketability of smaller lots. When we reached an agreement with a seller, I coordinated with local agents for price opinions, computed seller financing options to make deals more attractive, and liaised with title companies and county offices to move deals forward.

I managed end-to-end land disposition for Mossy Land LLC in Austin, TX. Once a property went under contract, I handled all compliance, coordinated with buyers, agents, title companies, and county offices, processed payments via YourLand Loans, and sent post-closing survey reviews. I made sure every deal closed smoothly without the owner having to chase anything down.