Technical and Customer Support via Chat and email/ Virtual Assistant / Community M

Overview

Looking for full-time work (8 hours/day)

at $2.98/hour ($576.00/month)

Bachelor's degree

Last Active

July 7th, 2026 (9 days ago)

Member Since

May 12th, 2026

Profile Description

Are you looking for a reliable, results-driven Virtual Assistant who can provide exceptional customer service, technical support, and administrative assistance while helping your business run more efficiently? I'm here to help!

With 10+ years of professional experience in the Business Process Outsourcing (BPO) industry, specializing in customer service, technical support, email support, and live chat support, I have developed a strong foundation in delivering exceptional customer experiences and resolving complex issues efficiently. While I have less than two years of direct Virtual Assistant experience, my BPO background has equipped me with the administrative, communication, technical, and organizational skills needed to provide dependable, high-quality remote support. I take pride in being adaptable, proactive, and committed to helping businesses operate more efficiently.

Here's how I can support your business:

* Virtual Assistance & Administrative Support

- Email and calendar management
- Data entry and internet research
- Document creation and file organization
- Appointment scheduling
- CRM management and data entry
- Process documentation and administrative coordination

* Customer Service

- Email, and live chat support
- Customer inquiries and issue resolution
- Order processing and account management
- Complaint handling and customer retention
- Escalation management
- Delivering exceptional customer experiences

* Technical Support

- Software troubleshooting
- Windows operating system support
- Microsoft 365 and Office application support
- Browser troubleshooting, malware, and adware removal
- Remote desktop support
- Technical issue diagnosis and resolution

* Community Management

- Community moderation and engagement ( ---------- , Reddit, Etc.. )
- Responding to customer concerns and inquiries
- Building positive customer relationships
- Maintaining a professional and welcoming online environment
- Supporting customer satisfaction and brand reputation

*Tools & Platforms I Use:

- Microsoft Office Suite
- Google Workspace
- Zendesk
- AutoTask
- PostgreSQL (PSQL)
- Slack
- Microsoft Teams
- Zoom
- Skype
- Remote Desktop Tools
- CRM and Ticketing Systems

I am organized, dependable, and eager to learn new tools and processes to better support your business. Whether you need someone to deliver exceptional customer service, provide technical support, manage administrative tasks, or assist with your day-to-day operations, I am committed to producing high-quality work with professionalism and efficiency.

Let's connect and discuss how I can become a valuable part of your team. I am available for both short-term and long-term projects and look forward to helping your business succeed.