Virtual Assistant (Healthcare, Customer Service Representative)

Efficiently manage front desk operations, ensuring professional reception and accurate handling of appointment scheduling and documentation. Coordinate work across departments to ensure smooth flow of service requests and minimize delays. Process payments and verify HMO approvals accurately, maintaining compliance and reducing errors. Handle high volume of inbound/outbound calls with professionalism and timely responses. Maintain organized and confidential records, ensuring quick retrieval and quality control.

Assisted U.S.-based members via phone, resolving inquiries and providing accurate support Maintained professionalism while handling a high volume of calls across multiple states Documented interactions and escalated issues for timely resolution Developed strong communication, problem-solving, and time-management skills in a fast-paced environment.