I coordinated with the various departments within the company via email and phone call to ensure that target goals are met pertaining to operational handling in the airport. I also extended the email correspondence with external parties in the interest of the airline pertaining to passenger handling.

Provided airport front line ground handling services to major international airline clients such as Royal Brunei airlines, KLM Royal Dutch, Etihad Airways, China Southern and became a traffic officer for Kuwait Airways.

I have carried out administrative and operational handling in the airport as a ground traffic officer especially for Kuwait Airways.

Provided services to airlines that operate using the Amadeus platform including Royal Brunei, KLM Royal Dutch, Etihad and Kuwait Airways.

As a Lead ground agent, I have conducted pre-flight briefings, coordinated with the airline clients, served as the de-escalation level for front line services in the airport, prepared the monthly KPI reports for the airline client and ground handling company. Carried out the quarterly evaluation of my team members and also provided training to new onboarding members.

I carried out all the measures to ensure that flight operations in the airport are met within the provided time frame and if not earlier.