PROFESSIONAL SKILLS
• Adept in billing and inbound sales.
• Knows how to do basic troubleshooting.
• Professional in accommodating the needs of the customers and clients.
• Experienced Customer Service Representative with good interpersonal skills to cope up with different types of customers.
• Proficient in building and maintaining good social communication.
• Has good listening skills and ability to answer questions and to take returns.
• Excellent in fraud detection and other suspected matters.
• Attentive and precised in Property Management.
• Awarded as Top Upseller
• Awarded as Top Wireless Agent for having 400% over 100% sales attainment
• Awarded as Best in VOC (Voice of the Customer)
• Became the Editorial-In-Chief on High School Campus Journalism
• Has a strong passion for photography, content creation and arts
• Knowledgable in using Adobe Photoshop, Adobe Lightroom, Canva etc.
• Knowledgable in Google Apps and MS Office apps
Virtual Assistant/Executive Service Specialist
• Reporting to Direct Client in Australia
• Assisting clients with product reports
• Scheduling appointments for client
• Uses Zendesk as the main tool, Uses Salesforce as the main tool, Knows how to utilize Knowledge Base
• Uses Incomm, Stripe, Mailgun and Forter as sub tools.
• Sends
• Communicates with third party vendors through chat, calls and
• Delivers immediate response to clients
Real Estate Lead Generation
- Uses Zoom Info
- Expert in Microsoft word and Excel/Google sheets/Google Calendar
- CoStar
- Uses Zoho as CRM, CLiq, Workdrive.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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