Virtual Assistant|Social Media Manager with graphic Design | Admin Assistant | T

I have experience working as a Chat Support Representative, where I handled customer inquiries in a fast-paced environment through live chat. My role focused on providing timely and accurate responses, resolving concerns efficiently, and ensuring a positive customer experience. I managed multiple conversations simultaneously while maintaining professionalism, empathy, and clear communication. I also followed company guidelines, used knowledge-based tools, and ensured proper documentation of each interaction to support overall service quality and customer satisfaction.

I have experience working as a Subject Matter Expert (SME) at Expedia, specializing in hotel reservations. In this role, I supported agents by providing guidance on booking processes, policies, and issue resolution to ensure accurate and efficient service. I handled complex reservation concerns, including modifications, cancellations, and special requests, while maintaining a high level of customer satisfaction. I also assisted in coaching team members, sharing best practices, and using internal tools and knowledge bases to improve overall team performance and service quality.

I have experience in email support using Salesforce, where I managed and responded to customer inquiries in a timely and professional manner. My role involved reviewing customer concerns, providing accurate resolutions, and ensuring clear and well-structured communication in every email. I utilized Salesforce to track cases, update customer records, and maintain proper documentation for each interaction. I also followed service-level agreements (SLAs), prioritized emails based on urgency, and ensured a high level of customer satisfaction through efficient and detail-oriented support.

I have solid experience in travel planning, which I would rate as 4 out of 5. While I don’t have direct experience handling air ticketing, I am highly experienced in managing hotel and cruise reservations, ensuring smooth and accurate bookings for guests. I also assist customers in planning their trips by helping them book excursions and activities, making their overall travel experience more convenient and enjoyable. My role involves understanding customer preferences, recommending suitable options, and ensuring all arrangements are well-coordinated to deliver a seamless travel experience

I’ve loved using Canva since I was a student, where I first explored creating simple designs. Although I haven’t used it as often after transitioning into a full-time working role—focusing more on reporting, monitoring agents, recruiting, coaching, and handling calls, emails, and chats—I still use Canva whenever needed. I’ve also applied my design skills by helping friends manage their pages, creating content, invitations, and tarpaulin designs for their businesses. These were done voluntarily, as I wasn’t aware of social media management as a career at the time, but they helped me develop my creativity and eye for design.