Ma.
CSR Inbound and Outbound Calls|Call Quality Evaluator
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelor's degree
Last Active
June 5th, 2026 (6 days ago)
Member Since
March 16th, 2026
Profile Description
Hello. I am Ma. Elenita Tingson. I have 10 years of experience in customer service, sales, tech support, and Quality Assurance Specialist. I helped coordinate with the teams to deliver satisfaction and results.
* TICKET PULLER
- Purchasing tickets through LiveNation and TicketMaster
-
Processed a large volume of tickets purchased
*GENERAL VIRTUAL ASSISTANT
-Data Entry & Online Research
--Task Coordination (Google Workspace, MS Office)
* CUSTOMER SERVICE REPRESENTATIVE
- Handles inbound and outbound calls, assisting agents' inquiries, and provides solutions
- Update CRM and provide proper call documentation
- Pitch / upsell
- Schedule tech appointment
* SALES AGENT
- Processed orders
- Check order status and tracking
- Upsell
- Answers order inquiry
* QUALITY ASSURANCE SPECIALIST & TRANSCRIPTIONIST
- Evaluate call recordings
- Provides constructive feedback
- Transcribed consumers' reviewed calls
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 2 - 5 years
Assisted customers with inquiries in sales and technical support.
Office and Administration » Data Entry
Experience: 6 months - 1 year
Did research for the US state senior facilities for database updates.
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Other Skills
Basic Information
- Age
- 47
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Talisay City, Neg. Occ.
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 44%
- Influence: 18%
- Steadiness: 25%
- Compliance: 13%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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